Rent a car  /  FAQ

FAQ

FAQ

FAQ

At Palma de Mallorca airport, where should I pick up the car?
Forget the queues at the Airport desk. We wait to You at Arrivals Meeting Point. Please write our telephone number to have a contact posiblility.
Drop of the car at the mein Parking on the 4th floor.

How can I know who brings my car?

At the meeting point is someone who takes a bookmark with your surname.

Do I have to pay enything else at pick up time?
Please read carefully the conditions before confirming the reservation.
 
What covers the insurance of the car?
We have a full risk and theft  insurance without excess. Please read the point 5.1 and 5.2 of the particular conditions.
 
Who can drive my car?
It is possible to add two additional drivers at pick up time. Unregistered drivers are not covered by the insurance.
 
What abouth the payments?

At the reservation the 10% per bank transfer or credit card. If You select bank transfer you have 3 days to do it. Per credit card we charge asap the 10% of the reservation. The rest of the price will be charged at pick up time.

How I know that my reservation is confirmed?
As soon as you send your request you will recive an E-mail with the information of the booking.  After that, we just have to confirm the payment and then we send You a woucher with the confirmation of the booking. The process takes maximal of 2 days (for bank transfer starting at the moment you make it).

Sould i pay a security deposit?
Yes, it´s allways necessary. Per credit card or cash: Regular deposit 200€, contracting RELAX INSURANCE just 100€. You recive it at drop off time.

What abouth the fuel?
 You have to return the car allways with the deposit empty of fuel. Read point  8 of the particular conditions.

Can i know the prices of extra equipment?

Relax insurance                5.00 / day
Airport or Hotel delivery 15.00€ ( one time)
Aditional driver                  4.50€ / day
Navigation system           5.00€ /day (max. 35€)
Childseat                           3.00€ / day (max. 21€)
Young driver                     10.00€ /day (til 23 between 1 & 2 year experience)